Privacy Policy

1. Introduction

ImpexCoach ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register for and participate in our Import-Export Clarity Workshop.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Name
• Email address
• Phone number / WhatsApp number
• Payment information (processed securely through payment gateways)
• City/Location (optional)
• Professional background (optional)

2.2 Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data and analytics

2.3 Workshop Participation Data

• Attendance records
• Questions asked during Q&A sessions
• Feedback and survey responses
• Interaction data from Zoom sessions

3. How We Use Your Information

We use collected information for the following purposes:

• Workshop Access: To provide you with workshop access links and credentials
• Communication: To send workshop updates, reminders, and important announcements via email and WhatsApp
• Payment Processing: To process workshop registration fees
• Customer Support: To respond to your inquiries and provide assistance
• Service Improvement: To analyze workshop effectiveness and improve our offerings
• Marketing: To inform you about future workshops, courses, and services (with opt-out option)
• Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

4.1 Service Providers

• Payment processors (for secure transaction processing)
• Email service providers (for workshop communications)
• Video conferencing platforms (Zoom)
• Analytics providers (for website improvement)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment gateways for financial transactions
• Access controls and authentication mechanisms
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide workshop services and support
• Comply with legal obligations (minimum 3 years for financial records)
• Resolve disputes and enforce our agreements
• Send updates about future workshops (unless you opt-out)

You may request deletion of your data by contacting us at support@impexcoach.com

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You may request access to your personal information and correct any inaccuracies.

7.2 Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link or contacting us directly.

7.3 Data Deletion

You may request deletion of your personal information, subject to legal retention requirements.

7.4 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve user experience
• Track marketing campaign effectiveness

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are under 18, please obtain parental/guardian consent before registering.

11. WhatsApp Communication

By providing your WhatsApp number, you consent to receive:

• Workshop access links and credentials
• Important workshop updates and reminders
• Customer support messages
• Occasional promotional messages (opt-out available)

12. International Data Transfers

Your information may be stored and processed in servers located in India or other countries where our service providers operate. By using our services, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or website notification. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: support@impexcoach.com
• Website: www.impexcoach.com
• Business Name: ImpexCoach (operated by Tejas Padasalagi)

15. Consent

By registering for the ImpexCoach workshop, you acknowledge that you have read, understood, and agree to this Privacy Policy.